How we use your personal information
This privacy notice is to let you know how Hull Telecoms Ltd uses your personal information, what we do to ensure the safety and security of it, and who we share your information with. We will also inform you of your rights and how the law protects you.
Our Privacy Promise
We promise:
- To keep your data safe and private
- To give you ways to manage your marketing choices
- Not to sell your data
Who we are
Hull Telecoms is a UK based independent business telecommunications provider delivering fixed line, mobile, Unified Communications and connectivity solutions.
Our GDPR Owner and data protection representatives can be contacted directly here:
- privacy@Hulltelco.co.uk
- 01482 778703
- You can find out more about us by visiting the About Us page
Your rights
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
- Right of access – you have the right to request a copy of the information that we hold about you.
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be forgotten – in certain circumstances, you can ask for the data we hold about you to be erased from our records. Bear in mind, if you ask us to erase your information from our records, we may purchase data in the future that contains your information. We can however mark it as “do not contact” therefore stopping any contact we may make to you.
- Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
- Right of portability – you have the right to have the data we hold about you transferred to another organisation.
- Right to object – you have the right to object to certain types of processing such as direct marketing.
- Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
- Right to judicial review: in the event that Hull Telecoms Ltd refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain.
Should you wish to exercise any of these rights, please email GDPR@hulltelco.co.uk.
Should there be a third party involved in the processing of your personal data, we will inform them of your request.
How the law protects you
As well as our Privacy Promise, your privacy is protected by law. This section explains how that works.
Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside Hull Telecoms. The law says we must have one or more of these reasons:
- To fulfill a contract we have with you, or
- When it is our legal duty, or
- When it is in our legitimate interest
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.
Groups of Personal Information
To view the list of ways we may use your personal information click here.
Where we collect personal information from
We may collect personal information about you (or your business) from these sources:
| Where we collect personal information from |
| Data you give us: |
| When you talk to us on the phone or in person with our sales team When you use our websites In emails and letters When you buy our products and services – this includes banking details for billing |
| Data from third parties: |
| Companies and people who know you that pass us your detailsCredit reference agencies Reputable data suppliers |
We also obtain data from publicly available sources such as information held in Companies House, and information about you that is openly available on the internet.
Who we share your personal information with
Hull Telecoms Ltd will not pass on your personal data to third parties unless: it is a requirement of the service or product you have with us, where this will be detailed within the contract, if it is a prerequisite to the service or product you intend to have with us, you will be notified beforehand, or it is a legal requirement to do so.
- Network service providers who provide the service agreed in your contract
- Other service providers if purchased through us, e.g. insurance companies
- Companies we have a joint venture or agreement to co-operate with
- Companies we have contracts with, to provide you with the services agreed in your contract, e.g. device repair centres
- If you use direct debits, we will share your data with the Direct Debit scheme
- Debt collection agencies or other debt recovery organisations
- Law enforcement agencies, regulatory organisations, courts or other public authorities if we have to, or are authorised to do so by law
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets as part of the process of evaluation and to ensure continuity of service
Some of the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It will also be processed by staff operating outside the EEA who are owned by and solely work for us. This includes staff engaged in the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy policy and the General Data Protection Regulation (GDPR), and we have the necessary legal contract in place to fulfil these services.
Credit Checks
When you make a request for the supply of any products or services from us or any of our business partners and during the course of any such supply we may carry out credit checks on you at any time. We will only use licensed credit references agencies but such agencies will keep a record of our search on your credit record.
We may search the electoral roll to verify your address.
We may use credit searches and other information, which is provided to us or the credit agencies, about you and those who are linked financially to you, if credit decisions are made about you, or other members of your household.
We’ll use this data to:
- Assess whether you or your business is able to afford to make payments
- Make sure what you’ve told us is true and correct
- Manage accounts with us
- Trace and recover debts
If, at any time during the provision of any goods and services to you, you fail to meet our credit conditions, we will contact you.
You can request a copy of your credit record by writing directly to the credit agencies.
Automated Decision Making
Hull Telecoms does not use automated processes for decision making. We may use a credit reference agency to perform credit checks when you apply for products or services with us however this is not an automated process, we use the credit reference agency’s recommendations and then we will manually review and make our decision based on this and other factors.
How long we hold your personal information for
The length of time we retain your information is dependent on what we are holding and why we are holding it. We will not keep your information for longer that is necessary for our business or legal requirements.
Hull Telecoms ltd may process personal data for up to 7 years if you are a prospective customer and for the length of your contract plus 7 years if you become a customer. This is in keeping with our legitimate interests and contractual obligations.
We may also store personal data for up to 7 years for any of the following reasons:
- Respond to any questions or complaints
- To show that we treated you fairly
- To maintain records to comply with legal and regulatory rules that apply to us
- In keeping with our legitimate interests and contractual obligations
We may store your personal data in paper or electronic formats, both of which are stored securely and based on the guidelines as specified in ISO/IEC standards 9001 & 27001.
We also have processes in place to securely dispose of data we no longer require.
Marketing
We may use your personal information to tell you about relevant products and offers. This is what we mean when we talk about ‘marketing’.
The personal information we have for you is made up of what you tell us, and data we collect when you use our services, or from third parties we work with.
We study this to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
We can only use your personal information to send you marketing messages via email or text either if we have your consent to do so, or it falls under our ‘legitimate interest’.
We may phone or email you to offer these services using our ‘legitimate interest’. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.
You can of course tell us if you wish to opt out of these calls or emails at any time, either verbally whilst on the phone or by emailing us with your request.
You can ask us to stop sending you marketing messages by contacting us. Or, if it’s an email marketing message you can simply click on the unsubscribe link at the bottom of the email.
Whatever you choose, you still may occasionally receive other important customer service information relating to your existing products and services.
If you change your mind you can update your choices at any time by contacting us.
How to get a copy of your personal information (Subject Access Request)
In compliance with your rights detailed above, you can request copies of all the personal information we hold on you. This is known as a “Subject Access Request”, “SAR” for short.
There are several ways of applying:
- Complete the form on our website
- Email: privacy@hulltelco.co.uk
- Telephone us on: 01482 778703
- Use the Live Chat feature on our website
- By writing to our Head Office
To make sure we are only sending the information to someone authorised to have it, we may at our discretion require you to provide two forms of ID from the below list:
- Passport
- Driving licence
- Birth certificate
- Utility bill (from last 3 months)
- Current vehicle registration document
- Bank statement (from last 3 months)
- Rent book (from last 3 months)
If things go wrong and you wish to make a complaint
In the event that you wish to make a complaint about how your personal data is being processed by Hull Telecoms (or third parties) please visit our data privacy complaints policy.
Hull Telecoms GDPR Owner Contact Details
Contact Name: Ryan Mangan – GDPR Owner
Address: Hull Telecoms, Brough Business Centre, Skillings Lane, Hu151EN
Website: https://www.hulltelco.co.uk
Email: privacy@hulltelco.co.uk
Telephone: 01482 778703
Supervisory Authority Contact Details
Contact Name : ICO – Information Commissioners Office
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website : https://ico.org.uk/
Email: casework@ico.org.uk or the contact form at: https://ico.org.uk/global/contact-us
Telephone: 0303 123 1113
Website & Live Chat
With regard to each of your visits to our website we will automatically collect technical information, information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs). However we do not collect the Internet protocol (IP) address used to connect your computer to the Internet.
Live Chat currently collects and stores your IP address.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookies Policy.
Job Applicants
All the above applies for job applicants except for the below substitutions.
| What we use your personal information for | Our reasons | Our legitimate interests |
| Making decisions who to employ Making sure company property is safe and secure Check for criminal convictions | Our legitimate interestsOur legal duty | Find and manage employees to ensure efficient running of the business Quality Control and Monitoring Security and safety of visitors, staff and assets |
| Type of personal information | Description |
| CCTV | If you enter any of our buildings your images may be captured on CCTV |
| Contact | Where your place of work is and how to contact you |
| Communications | What we learn about you from letters, emails and conversations between us |
| Criminal Convictions | If you are offered a position in certain areas/job roles we may apply for a basic disclosure |
| Education | Details of your qualifications and education |
| Employment History | Details of previous employers and references |
| Other Personal Information | Details of hobbies etc that you provide in your cv or application |
| Where we collect personal information from |
| Data you give us: |
| When you apply for a job with us |
| Data from third parties: |
| Information from people and organisations you put us in contact with, i.e. references |
Who we share your personal information with
Hull Telecoms will not pass on your personal data to third parties unless: it is a legal requirement or you ask us to do so.
| Where we collect personal information from |
| Government agencies like HMRC to provide income tax and NI contributions |
How to get a copy of your personal information (Subject Access Request)
In compliance with your rights detailed above, you can request copies of all the personal information we hold on you. This is known as a “Subject Access Request”, “SAR” for short.
Email your request to hr@hulltelco.co.uk You must include the words SAR and “your name” in the subject line.